Version updated on 02/09/2021
The co-contracting company SIBLU France (hereinafter referred to as "SIBLU") is a simplified joint-stock company with a capital of 2,819,200 euros, whose head office is located at Europarc, 10 avenue Léonard Vinci, 33600 PESSAC, registered in the Bordeaux Trade and Companies Register under number 321 737 736, with SIRET number 321 737 736 000 58 and VAT number FR 73 321 737 736, and with contact details at SIBLU.exclusif@SIBLU.fr - tel. 05 56 07 90 10 - fax: 05 56 36 88 92.
Please read carefully these terms and conditions of use (hereinafter referred to as the "General Terms of Use" or "GTU"). They define the conditions between you and SIBLU when you use the functionalities proposed at https://my.sibluconnect.com. Prior to any use, you acknowledge that you have read and agree to all of the provisions. If you do not agree with all or part of them, it is up to you not to use the website and the aforementioned services and features.
SIBLU reserves the right to modify all or part of these General Terms of Use at any time. To use the website, the User must systematically accept the modifications made. If you do not agree with the modifications made, you should not use the website and the above-mentioned services and features.
We also inform you that the protection of personal data in the context of the use of the website https://my.sibluconnect.com/ is the subject of a dedicated policy accessible from the link at the bottom of this page (Privacy and cookies policy). We invite you to read it so that you are fully informed of the use of your personal data and of your rights in this matter.Website: online platform "my.sibluconnect" accessible exclusively to the User via the URL https://my.sibluconnect.com, including its sub-domains, applications for mobiles, tablets and smartphones and application program interfaces, as well as all associated functionalities.
User: a person who has signed a pitch rental contract with SIBLU, who is up to date with his or her obligations giving him or her the right to open an account on the site www.sibluconnect.com, and who uses the webite. As the website is also intended to manage the rental of the mobile home and the subletting of the pitch that is the subject of the pitch rental contract, the User must have subscribed to the "privileges clause".
SIBLU Village: means any campsite operating under the "Siblu" brand.
The website is submitted to the present General Conditions of Use, independent of those fixed for the use www.sibluconnect.com. The present General Conditions of Use are intended to provide a legal framework for the use of the website by the User.
By continuing to browse the website, the User is presumed to have read, understood and accepted the present Terms of Use and undertakes to respect them scrupulously.
To access the website, the User must activate a dedicated account. In order to do so, the User must :
- Log in on the website,
- Activate his access with his SIBLU account number,
- The User will then receive an email on the email address he/she has given to SIBLU. This email will contain a secure link allowing to define an access password.
- Defining a new password: it must contain at least 8 characters, and at least 3 of the following 4 types :
- Return to the website, enter his/her email and personal password,
The User can now activate his account.
Once the account of the User is activated, the functionalities of the website in article 3.1 are accessible to him through his/her email address and a password that he/she has chosen.
The User must meet the definition set forth in Article 0. In this sense, he acknowledges that his access to the Website is conditional upon the fact that he has signed an annual pitch rental contract with SIBLU, for which he is up to date with his obligations. He acknowledges that he is acting in this capacity exclusively within the strict framework of the conditions of subletting defined in the terms of the pitch rental contract. It is therefore strictly forbidden to use the website's functionalities on behalf of another person, physical or moral.
Before any rental of the User's mobile home, SIBLU strongly recommends that the User seek professional advice on the methods of declaration and taxation of income linked to the seasonal rental of mobile homes. By renting out his mobile home, the User acknowledges that he is sufficiently informed about the tax obligations linked to the income inherent in seasonal rental, as well as about the impact of receiving this income with regard to his personal situation.
The Website is accessible only to persons having the status of User in the sense of these terms and conditions, and having access to the Internet. All costs necessary for access to the Website (computer equipment, internet connection, software, etc.) are at the expense of the User.
Access to the User's personal account is made by means of an email and a password.
The Website is a service associated to the pitch rental contract. Access to the Website is therefore subject to full compliance with the obligations relating to the pitch rental contract. Otherwise, access will be closed in the same way as any other associated service.
SIBLU shall use all the means at its disposal to ensure quality access to its services. This obligation is of a due care nature.
Access to the Website and its functionalities, as well as the User's content, may be interrupted, suspended, revised, modified or deleted at any time without prior notice for maintenance or any other reason. The User undertakes not to claim any compensation following the interruption, suspension or modification of the Website.
The User may contact SIBLU by e-mail via the "CONTACT" section of the Website.
The Website allows the User to access the following features:
- Calendar of SIBLU rental periods. this calendar allows the User to view/
- View the reservations made and managed exclusively by the User
- Summary of the User's contracts with SIBLU
- Estimate of the income received after the rental of the User's mobile home(s)
During this period, the User can freely use his mobile home, under the conditions of his pitch rental contract.
During this period, the User undertakes to entrust Siblu with the rental management of his mobile home, under the terms and conditions defined by Siblu, in order to earn income from it.
The Website allows the User to entrust the rental management of his/her mobile home to Siblu by clicking on the "new rental via Siblu" tab. In this context, the User chooses the rental program that suits him/her after reading the applicable conditions. Once the rental program has been chosen, the User chooses the mobile home and the pitch concerned (if he/she owns several mobile homes and therefore rents several pitches) and the rental period. Once the summary has been approved by the User, he/she can electronically sign his/her rental management contract which will be generated automatically. The User may at any time and freely consult the "rental guide" which will provide all the necessary information on the subject.
The mobile home is rented to holidaymakers in accordance with the General Terms and Conditions of Sale of the holiday set by SIBLU, of which the User acknowledges that he/she is aware, and within the framework of a holiday reservation contract between SIBLU and the holidaymaker for which the User is considered a third party.
In this respect, the User acknowledges that he/she will not be able to access the mobile home during the rental weeks entrusted to SIBLU and he/she shall refrain from any interference in the relationship between SIBLU and his/her holidaymaker.
Within the framework of these periods, the User shall benefit from an offer that allows him/her to benefit from a discount on the amount of the rent of his/her pitch rental contract or on the purchase price (including taxes) of his/her mobile home, if he/she grants SIBLU the right to rent his/her mobile home, for the benefit of SIBLU, under the terms and conditions defined by SIBLU. This type of offer is valid only if the User buys a mobile home from SIBLU, concludes a pitch rental contract and subscribes to the privileges clause proposed by SIBLU (at the same time as he/she subscribes to this offer). It is specified that each offer of this type is subject to its own conditions, including eligibility conditions.
The rental of the mobile home to holidaymakers is carried out in accordance with the General Terms and Conditions of Sale of the holiday set by SIBLU, of which the User acknowledges that he/she is aware, and within the framework of a contract for the reservation of the holiday made between SIBLU and the holidaymaker for which the User is considered a third party.
In this respect, the User acknowledges that he/she will not be able to access the mobile home during the rental weeks entrusted to SIBLU and he/she shall refrain from any interference in the relationship between SIBLU and his/her holidaymaker.
This period refers to the case in which a SIBLU holidaymaker has actually booked the User's mobile home. Each of these periods is in principle final and irrevocable.
In this context, the User undertakes not to interfere in any way with the agreed rental of the mobile home. If he fails to do so, he will be held responsible for all the financial consequences that would result for SIBLU (in particular: compensation of the holidaymakers, damages) and is informed that this will lead to the cancellation of the offer to which he has subscribed.
This feature allows the User to view his/her own reservations.
Each reservation must be made and managed strictly in accordance with the terms of the pitch rental contract concluded by the User with SIBLU.
The summary of the User's contracts concluded with SIBLU includes the following statuses :
The User is responsible for his/her account and the activities carried out with it.
The User is responsible for keeping his/her password secret. No third party is authorized by SIBLU to receive your password. Any disclosure of the password in any form is strictly prohibited, including to a rental manager. In addition to the confidentiality of the password, it is the User's responsibility to ensure its security (for example: not to copy the password onto a sheet of paper accessible to any third party).
In the event of suspicious activity on the User's account, as well as in the event of attempted or proven fraud, the User undertakes to immediately notify SIBLU via the "CONTACT" section on the Website.
The User's account is strictly personal. It may not be assigned, transferred or loaned to a third party.
The User of the Website's functionalities undertakes to ensure that the information he/she provides is accurate, sincere and true to reality.
The User declares that he/she accepts the characteristics and limits of the Internet and in particular acknowledges :
SIBLU does not grant any express or implicit guarantee and in particular excludes any guarantee concerning the suitability of the Website and the functionalities to meet the expectations and particular needs of the User as well as the performance and results that may be obtained by using them. Furthermore, SIBLU does not guarantee that the Website and the functionalities will function in any operating environment and that they will be usable at all times, without interruption or error, or that all errors can be corrected. Likewise, SIBLU shall not be held liable for the non-operation, inability to access, or poor conditions of use of the Website and the functionalities attributable to unsuitable equipment, to malfunctions internal to the User's Internet service provider, to congestion of the Internet network, and for any other reasons beyond SIBLU's control.
The User is solely responsible for his/her reservations. SIBLU is not and shall not become a party to any contract between the User and his/her sub-tenants. SIBLU does not act as an agent of the User.
Likewise, under no circumstances does SIBLU control or guarantee the existence, truthfulness or accuracy of the reservations managed and made by the User.
The User shall act exclusively on his/her own behalf and for his/her own benefit, and not on behalf or for the benefit of SIBLU. Under no circumstances shall these GCU confer upon one of the parties the status of a joint venture, partner, agent, servant, employee or director of the other party.
SIBLU makes every effort to ensure that the information accessible through the Website is accurate. Although SIBLU makes every effort to ensure that any errors or omissions are removed. SIBLU cannot, however, guarantee that all information is always and completely accurate, complete and up-to-date. In the event of an error or omission noted by the User, the latter may notify SIBLU via the "CONTACT YOUR VILLAGE" section on the Website and waive the right to take advantage of it.
The User undertakes to act in good faith and in particular waives the right to take advantage of a display error to claim payment of income.
SIBLU undertakes to implement all necessary means to guarantee the security and confidentiality of data to the best of its ability.
SIBLU shall not be held liable in the event of a breakdown or interruption of the Internet network or in the event of difficulties related to the telecommunications infrastructures managed by operators under the authority of the ARCEP that may cause an interruption in access to the Website.
Exceptionally, and for a limited period of time, SIBLU may be forced to suspend or reduce access to the Website or to certain of its functions in order to carry out maintenance or development operations.
In general, SIBLU reserves the right to modify or interrupt, temporarily or permanently, access to the Website's functionalities, in particular for reasons of maintenance, updating or improvement of the Website, or to change the content and/or presentation thereof, without prior notice or compensation of any kind, even though, insofar as possible, SIBLU shall inform the User prior to any such operation.
SIBLU shall make every effort to use the reasonable means at its disposal to minimize the possible inconvenience to the User.
The User is prohibited from using the Website in a way that is contrary to the provisions of the pitch rental contract that he/she has signed with SIBLU, as well as to all applicable legislation, and in particular the tax obligations applicable to seasonal rental income.
The User is prohibited, including through another person, from :
The User acknowledges and accepts that SIBLU has the right to suspend or definitively deactivate his/her access in the event that he/she fails to comply with all or part of these conditions, and in particular with the prohibitions listed in Article 5.1, without prejudice to any other sanction that SIBLU may assert and/or any claim for damages that it may assert.
The duration of the present GTU is valid as long as the User benefits from a pitch rental contract, and subject to compliance with the present conditions.
Failure to exercise, partial exercise or delay in exercising the rights provided for in these GTU shall in no way constitute a waiver of the exercise of these rights, nor a waiver of any other right.
As indicated in the preamble of the present document, we remind you that the protection of personal data within the framework of the use of the website www.sibluconnect.com is the subject of a dedicated policy accessible at the address https://www.+++++++ (Privacy and cookies policy). We thank you for taking note of it so that you are perfectly informed of the use of your data and of your rights in this matter.
The protection of the website www.sibluconnect.com and its contents is governed by intellectual property laws. All rights relating to the website www.sibluconnect.com, to the concept, to the intellectual property rights on the texts, to the literary, graphic (including photographic) and audiovisual creations, to the computer developments, to the HTML developments or other works of the spirit and generally all creations likely to be protected by the right of the intellectual property such as the images, the logos, the formatting, the graphic charter, the structure, the ergonomics, the color codes, the typefaces, the fonts, the basic graphic elements, the graphic organization of the screens, the layout, the page backgrounds and more generally the visual identity, the sound elements, the brands or any other distinctive sign belong exclusively to Siblu or are regularly used by it.
These rights belong exclusively to Siblu for the entire world and for the entire legal duration of copyright protection.
Any reproduction or representation, in whole or in part, of the website www.sibluconnect.com or of any of its components, such as those listed above, is prohibited, as is any alteration thereof.
In all cases, the Client undertakes to refrain from any parasitic behaviour towards Siblu, to never create any risk of confusion about the ownership of the www.sibluconnect.com website, and to clearly show that he/she is in no way commercially affiliated with Siblu.
For any question, the User may contact SIBLU via the "Contact" section on the Website.
The User may also send a letter to SIBLU at the following address Siblu France SAS, Customer Relations Department, 10 av. Léonard de Vinci, 33600 Pessac - France, or by e-mail to customer.service@siblu.fr. The User is requested to attach to his/her communication all supporting documents that will limit the time required to process the claim. SIBLU undertakes to respond within 28 days of receipt of the complaint.
The present GTU, as well as all disputes arising from them, including their validity, or arising from the use of the website www.my.sibluconnect.com, are governed by French law.
The competent jurisdiction will be determined according to the common rules of French jurisdiction.
In the event of a dispute and after having referred the matter to Siblu's customer service, the Customer may refer the matter to a consumer mediator, within a maximum period of one year from the date of the written complaint, by registered letter with acknowledgement of receipt, to Siblu.
The coordinates of the mediator who may be contacted are as follows :
SAS Médiation Solution
• Website : www.sasmediationsolution-conso.fr
• Contact by mail : contact@sasmediationsolution-conso.fr
• By post : SAS Médiation Solution - 222 chemin de la bergerie, 01800 SAINT JEAN DE NIOST
• Phone number : 08 99 49 31 75
The user is invited to consult the legal mentions of the website using the "Legals" link located at the bottom of this page.