You will receive an activation link on the email you provided to Siblu. Please click on the link to create a secure password and log into the module
Your account has already been activated. Please log in with your email address and the password you have created. If you face difficulties, please use the Forgot password function.
Siblu finally reveals the new version of your space SibluConnect and offers you a new feature that should seduce you:
The occupancy calendar for your mobile home!
At any time, you will find here the weeks made available for Siblu, the rented weeks and the free weeks of your mobile home. To finally have a better visibility of what is happening in your accommodation!
Good discovery !
Version updated on 02/09/2021
The co-contracting company SIBLU France (hereinafter referred to as "SIBLU") is a simplified joint-stock company with a capital of 2,819,200 euros, whose head office is located at Europarc, 10 avenue Léonard Vinci, 33600 PESSAC, registered in the Bordeaux Trade and Companies Register under number 321 737 736, with SIRET number 321 737 736 000 58 and VAT number FR 73 321 737 736, and with contact details at SIBLU.exclusif@SIBLU.fr - tel. 05 56 07 90 10 - fax: 05 56 36 88 92.
Please read carefully these terms and conditions of use (hereinafter referred to as the "General Terms of Use" or "GTU"). They define the conditions between you and SIBLU when you use the functionalities proposed at https://my.sibluconnect.com. Prior to any use, you acknowledge that you have read and agree to all of the provisions. If you do not agree with all or part of them, it is up to you not to use the website and the aforementioned services and features.
SIBLU reserves the right to modify all or part of these General Terms of Use at any time. To use the website, the User must systematically accept the modifications made. If you do not agree with the modifications made, you should not use the website and the above-mentioned services and features.
We also inform you that the protection of personal data in the context of the use of the website https://my.sibluconnect.com/ is the subject of a dedicated policy accessible from the link at the bottom of this page (Privacy and cookies policy). We invite you to read it so that you are fully informed of the use of your personal data and of your rights in this matter.Website: online platform "my.sibluconnect" accessible exclusively to the User via the URL https://my.sibluconnect.com, including its sub-domains, applications for mobiles, tablets and smartphones and application program interfaces, as well as all associated functionalities.
User: a person who has signed a pitch rental contract with SIBLU, who is up to date with his or her obligations giving him or her the right to open an account on the site www.sibluconnect.com, and who uses the webite. As the website is also intended to manage the rental of the mobile home and the subletting of the pitch that is the subject of the pitch rental contract, the User must have subscribed to the "privileges clause".
SIBLU Village: means any campsite operating under the "Siblu" brand.
The website is submitted to the present General Conditions of Use, independent of those fixed for the use www.sibluconnect.com. The present General Conditions of Use are intended to provide a legal framework for the use of the website by the User.
By continuing to browse the website, the User is presumed to have read, understood and accepted the present Terms of Use and undertakes to respect them scrupulously.
To access the website, the User must activate a dedicated account. In order to do so, the User must :
- Log in on the website,
- Activate his access with his SIBLU account number,
- The User will then receive an email on the email address he/she has given to SIBLU. This email will contain a secure link allowing to define an access password.
- Defining a new password: it must contain at least 8 characters, and at least 3 of the following 4 types :
- Return to the website, enter his/her email and personal password,
The User can now activate his account.
Once the account of the User is activated, the functionalities of the website in article 3.1 are accessible to him through his/her email address and a password that he/she has chosen.
The User must meet the definition set forth in Article 0. In this sense, he acknowledges that his access to the Website is conditional upon the fact that he has signed an annual pitch rental contract with SIBLU, for which he is up to date with his obligations. He acknowledges that he is acting in this capacity exclusively within the strict framework of the conditions of subletting defined in the terms of the pitch rental contract. It is therefore strictly forbidden to use the website's functionalities on behalf of another person, physical or moral.
Before any rental of the User's mobile home, SIBLU strongly recommends that the User seek professional advice on the methods of declaration and taxation of income linked to the seasonal rental of mobile homes. By renting out his mobile home, the User acknowledges that he is sufficiently informed about the tax obligations linked to the income inherent in seasonal rental, as well as about the impact of receiving this income with regard to his personal situation.
The Website is accessible only to persons having the status of User in the sense of these terms and conditions, and having access to the Internet. All costs necessary for access to the Website (computer equipment, internet connection, software, etc.) are at the expense of the User.
Access to the User's personal account is made by means of an email and a password.
The Website is a service associated to the pitch rental contract. Access to the Website is therefore subject to full compliance with the obligations relating to the pitch rental contract. Otherwise, access will be closed in the same way as any other associated service.
SIBLU shall use all the means at its disposal to ensure quality access to its services. This obligation is of a due care nature.
Access to the Website and its functionalities, as well as the User's content, may be interrupted, suspended, revised, modified or deleted at any time without prior notice for maintenance or any other reason. The User undertakes not to claim any compensation following the interruption, suspension or modification of the Website.
The User may contact SIBLU by e-mail via the "CONTACT" section of the Website.
The Website allows the User to access the following features:
- Calendar of SIBLU rental periods. this calendar allows the User to view/
- View the reservations made and managed exclusively by the User
- Summary of the User's contracts with SIBLU
- Estimate of the income received after the rental of the User's mobile home(s)
During this period, the User can freely use his mobile home, under the conditions of his pitch rental contract.
During this period, the User undertakes to entrust Siblu with the rental management of his mobile home, under the terms and conditions defined by Siblu, in order to earn income from it.
The Website allows the User to entrust the rental management of his/her mobile home to Siblu by clicking on the "new rental via Siblu" tab. In this context, the User chooses the rental program that suits him/her after reading the applicable conditions. Once the rental program has been chosen, the User chooses the mobile home and the pitch concerned (if he/she owns several mobile homes and therefore rents several pitches) and the rental period. Once the summary has been approved by the User, he/she can electronically sign his/her rental management contract which will be generated automatically. The User may at any time and freely consult the "rental guide" which will provide all the necessary information on the subject.
The mobile home is rented to holidaymakers in accordance with the General Terms and Conditions of Sale of the holiday set by SIBLU, of which the User acknowledges that he/she is aware, and within the framework of a holiday reservation contract between SIBLU and the holidaymaker for which the User is considered a third party.
In this respect, the User acknowledges that he/she will not be able to access the mobile home during the rental weeks entrusted to SIBLU and he/she shall refrain from any interference in the relationship between SIBLU and his/her holidaymaker.
Within the framework of these periods, the User shall benefit from an offer that allows him/her to benefit from a discount on the amount of the rent of his/her pitch rental contract or on the purchase price (including taxes) of his/her mobile home, if he/she grants SIBLU the right to rent his/her mobile home, for the benefit of SIBLU, under the terms and conditions defined by SIBLU. This type of offer is valid only if the User buys a mobile home from SIBLU, concludes a pitch rental contract and subscribes to the privileges clause proposed by SIBLU (at the same time as he/she subscribes to this offer). It is specified that each offer of this type is subject to its own conditions, including eligibility conditions.
The rental of the mobile home to holidaymakers is carried out in accordance with the General Terms and Conditions of Sale of the holiday set by SIBLU, of which the User acknowledges that he/she is aware, and within the framework of a contract for the reservation of the holiday made between SIBLU and the holidaymaker for which the User is considered a third party.
In this respect, the User acknowledges that he/she will not be able to access the mobile home during the rental weeks entrusted to SIBLU and he/she shall refrain from any interference in the relationship between SIBLU and his/her holidaymaker.
This period refers to the case in which a SIBLU holidaymaker has actually booked the User's mobile home. Each of these periods is in principle final and irrevocable.
In this context, the User undertakes not to interfere in any way with the agreed rental of the mobile home. If he fails to do so, he will be held responsible for all the financial consequences that would result for SIBLU (in particular: compensation of the holidaymakers, damages) and is informed that this will lead to the cancellation of the offer to which he has subscribed.
This feature allows the User to view his/her own reservations.
Each reservation must be made and managed strictly in accordance with the terms of the pitch rental contract concluded by the User with SIBLU.
The summary of the User's contracts concluded with SIBLU includes the following statuses :
The User is responsible for his/her account and the activities carried out with it.
The User is responsible for keeping his/her password secret. No third party is authorized by SIBLU to receive your password. Any disclosure of the password in any form is strictly prohibited, including to a rental manager. In addition to the confidentiality of the password, it is the User's responsibility to ensure its security (for example: not to copy the password onto a sheet of paper accessible to any third party).
In the event of suspicious activity on the User's account, as well as in the event of attempted or proven fraud, the User undertakes to immediately notify SIBLU via the "CONTACT" section on the Website.
The User's account is strictly personal. It may not be assigned, transferred or loaned to a third party.
The User of the Website's functionalities undertakes to ensure that the information he/she provides is accurate, sincere and true to reality.
The User declares that he/she accepts the characteristics and limits of the Internet and in particular acknowledges :
SIBLU does not grant any express or implicit guarantee and in particular excludes any guarantee concerning the suitability of the Website and the functionalities to meet the expectations and particular needs of the User as well as the performance and results that may be obtained by using them. Furthermore, SIBLU does not guarantee that the Website and the functionalities will function in any operating environment and that they will be usable at all times, without interruption or error, or that all errors can be corrected. Likewise, SIBLU shall not be held liable for the non-operation, inability to access, or poor conditions of use of the Website and the functionalities attributable to unsuitable equipment, to malfunctions internal to the User's Internet service provider, to congestion of the Internet network, and for any other reasons beyond SIBLU's control.
The User is solely responsible for his/her reservations. SIBLU is not and shall not become a party to any contract between the User and his/her sub-tenants. SIBLU does not act as an agent of the User.
Likewise, under no circumstances does SIBLU control or guarantee the existence, truthfulness or accuracy of the reservations managed and made by the User.
The User shall act exclusively on his/her own behalf and for his/her own benefit, and not on behalf or for the benefit of SIBLU. Under no circumstances shall these GCU confer upon one of the parties the status of a joint venture, partner, agent, servant, employee or director of the other party.
SIBLU makes every effort to ensure that the information accessible through the Website is accurate. Although SIBLU makes every effort to ensure that any errors or omissions are removed. SIBLU cannot, however, guarantee that all information is always and completely accurate, complete and up-to-date. In the event of an error or omission noted by the User, the latter may notify SIBLU via the "CONTACT YOUR VILLAGE" section on the Website and waive the right to take advantage of it.
The User undertakes to act in good faith and in particular waives the right to take advantage of a display error to claim payment of income.
SIBLU undertakes to implement all necessary means to guarantee the security and confidentiality of data to the best of its ability.
SIBLU shall not be held liable in the event of a breakdown or interruption of the Internet network or in the event of difficulties related to the telecommunications infrastructures managed by operators under the authority of the ARCEP that may cause an interruption in access to the Website.
Exceptionally, and for a limited period of time, SIBLU may be forced to suspend or reduce access to the Website or to certain of its functions in order to carry out maintenance or development operations.
In general, SIBLU reserves the right to modify or interrupt, temporarily or permanently, access to the Website's functionalities, in particular for reasons of maintenance, updating or improvement of the Website, or to change the content and/or presentation thereof, without prior notice or compensation of any kind, even though, insofar as possible, SIBLU shall inform the User prior to any such operation.
SIBLU shall make every effort to use the reasonable means at its disposal to minimize the possible inconvenience to the User.
The User is prohibited from using the Website in a way that is contrary to the provisions of the pitch rental contract that he/she has signed with SIBLU, as well as to all applicable legislation, and in particular the tax obligations applicable to seasonal rental income.
The User is prohibited, including through another person, from :
The User acknowledges and accepts that SIBLU has the right to suspend or definitively deactivate his/her access in the event that he/she fails to comply with all or part of these conditions, and in particular with the prohibitions listed in Article 5.1, without prejudice to any other sanction that SIBLU may assert and/or any claim for damages that it may assert.
The duration of the present GTU is valid as long as the User benefits from a pitch rental contract, and subject to compliance with the present conditions.
Failure to exercise, partial exercise or delay in exercising the rights provided for in these GTU shall in no way constitute a waiver of the exercise of these rights, nor a waiver of any other right.
As indicated in the preamble of the present document, we remind you that the protection of personal data within the framework of the use of the website www.sibluconnect.com is the subject of a dedicated policy accessible at the address https://www.+++++++ (Privacy and cookies policy). We thank you for taking note of it so that you are perfectly informed of the use of your data and of your rights in this matter.
The protection of the website www.sibluconnect.com and its contents is governed by intellectual property laws. All rights relating to the website www.sibluconnect.com, to the concept, to the intellectual property rights on the texts, to the literary, graphic (including photographic) and audiovisual creations, to the computer developments, to the HTML developments or other works of the spirit and generally all creations likely to be protected by the right of the intellectual property such as the images, the logos, the formatting, the graphic charter, the structure, the ergonomics, the color codes, the typefaces, the fonts, the basic graphic elements, the graphic organization of the screens, the layout, the page backgrounds and more generally the visual identity, the sound elements, the brands or any other distinctive sign belong exclusively to Siblu or are regularly used by it.
These rights belong exclusively to Siblu for the entire world and for the entire legal duration of copyright protection.
Any reproduction or representation, in whole or in part, of the website www.sibluconnect.com or of any of its components, such as those listed above, is prohibited, as is any alteration thereof.
In all cases, the Client undertakes to refrain from any parasitic behaviour towards Siblu, to never create any risk of confusion about the ownership of the www.sibluconnect.com website, and to clearly show that he/she is in no way commercially affiliated with Siblu.
For any question, the User may contact SIBLU via the "Contact" section on the Website.
The User may also send a letter to SIBLU at the following address Siblu France SAS, Customer Relations Department, 10 av. Léonard de Vinci, 33600 Pessac - France, or by e-mail to customer.service@siblu.fr. The User is requested to attach to his/her communication all supporting documents that will limit the time required to process the claim. SIBLU undertakes to respond within 28 days of receipt of the complaint.
The present GTU, as well as all disputes arising from them, including their validity, or arising from the use of the website www.my.sibluconnect.com, are governed by French law.
The competent jurisdiction will be determined according to the common rules of French jurisdiction.
In the event of a dispute and after having referred the matter to Siblu's customer service, the Customer may refer the matter to a consumer mediator, within a maximum period of one year from the date of the written complaint, by registered letter with acknowledgement of receipt, to Siblu.
The coordinates of the mediator who may be contacted are as follows :
SAS Médiation Solution
• Website : www.sasmediationsolution-conso.fr
• Contact by mail : contact@sasmediationsolution-conso.fr
• By post : SAS Médiation Solution - 222 chemin de la bergerie, 01800 SAINT JEAN DE NIOST
• Phone number : 08 99 49 31 75
The user is invited to consult the legal mentions of the website using the "Legals" link located at the bottom of this page.
Updated on 30/08/2021
Personal information, names, surnames, addresses and, more generally, any information that the user has chosen and/or agreed to share through the my.sibluconnect.com website (hereinafter "my.sibluconnect") are subject to computer processing by SIBLU and are therefore subject to the General Data Protection Regulation (GDPR) and to the French Data Protection Act.
Siblu is committed to ensuring that the processing of personal data carried out on my.sibluconnect.com complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
The present policy completes the general terms of use of the my.sibluconnect.com website, which can be accessed from this page using the link located in the footer
SIBLU France SAS, a simplified joint stock company with a share capital of 2,819,200.00 euros, whose head office is located at EUROPARC - 10 av. Léonard de Vinci 33600 Pessac, registered at the Bordeaux Trade and Companies Register under number 321 737 736, Siret number: 321 737 736 000 58, APE Code 5530Z, Intra-Community VAT number: FR 73 321 737 736, represented by Simon Crabbe in his capacity as Chairman and CEO.
The purpose of the processing is the visit and/or use of the functionalities and services of the website my.sibluconnect.com. This processing has the following purposes:
- Creation and management of the user's account (including management of access to my.sibluconnect.com services and support)
- Ensuring communication and exchange of information with users, and their participation in the services offered,
- Manage and store messages exchanged between users
- Respond to written requests made on the contact form
- Manage requests relating to the rights of the persons concerned
- Putting owners in contact with each other, particularly in the context of the free exchange market
- Subscribe to the newsletter
- Identify, in accordance with the provisions of article 6 - II of the law for confidence in the digital economy, the authors of messages and comments hosted on the website.
- Use of data collected through cookies when browsing on the website my.sibluconnect.com.
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Processing concerned |
Legal Bases |
|
Creation and management of the user's account |
This processing is based on the contract that exists between us |
|
Manage and store messages sent by the user |
This processing is based on the contract that exists between us |
|
Ensure communication and exchange of information between users, and their participation in the services offered |
This processing is based on the contract that exists between us |
|
Respond to written requests made on the contact form |
This processing is based on your consent |
|
Putting owners in contact with each other, particularly in the context of the free exchange market |
This processing is based on the contract that exists between us |
|
To manage the requests relating to the rights of the persons concerned |
This processing is based on our legal obligation |
|
Subscription to the newsletter |
This processing is based on your consent |
|
Identification of the authors of messages and comments hosted on the website |
This processing is based on our legal obligation |
|
Use of data collected through cookies when browsing on the website my.sibluconnect.com |
This processing is based on your consent |
Within the framework of the services provided through the website my.sibluconnect.com, SIBLU is required to collect data relating to :
SIBLU collects your personal data from the data you provide directly.
They may also come from data pre-registered in the customer file of SIBLU France SAS, which enables us to assist our user customers in filling in pre-automated forms, such as participation in the free exchange market between owners or the request to rent their Mobile Home.
Finally, the IP addresses of visitors are automatically recorded by the systems of the company Google Inc.
Your SIBLU customer account number and email are required to create an account on my.sibluconnect.com. Without them, the creation of an account is impossible.
Similarly, in the context of renting your mobile home, the information relating to your holidaymaker and the person handing over the keys are mandatory, in accordance with your contractual obligation.
In general, all the fields marked with an asterisk are mandatory to allow access and use of the my.sibluconnect.com website. Otherwise, the service cannot be implemented or your request cannot be processed.
The data collected during navigation (including cookies) are optional. You have the possibility to object to it, which will not prevent you from browsing the various pages of the website.
The processing does not involve automated decision making.
The data processing concerns the persons who navigate and/or use the services and functionalities of the website my.sibluconnect.com.
The personal data collected is made accessible to the persons authorized to know about it with regard to their attributions (the sales and marketing departments, accounting department, customer relations department), and in particular :
In addition your data is communicated to :
With the exception of user IP addresses, the personal data collected by the my.sibluconnect website is for internal use only and is not disclosed to third parties.
As a general rule, we will keep your personal data within the European Union. However, it is possible that your data may be transferred from time to time to subcontractors or business partners located in other countries on condition that they offer an adequate level of protection recognized by the European Union.
In case of transfer of your data to a country whose level of protection of your data has not been recognized as adequate by the European Commission, we put in place Standard Contractual Clauses approved by the European Commission which allow us to guarantee an adequate level of protection of the privacy and fundamental rights of individuals.
If you have any questions on this subject, you can send us a written request as follows: dpo@siblu.fr or postal address : 10 avenue Léonard de Vinci - 33600 Pessac.
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Data concerned |
Retention periods |
|
Creation and management of the user's account |
For the entire duration of the business relationship |
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Manage and store messages sent by the user |
For the entire duration of the business relationship |
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Data related to holidaymakers |
For a period of 6 years in accordance with Article 8 of the Code of Criminal Procedure |
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Data related to written requests made on the contact form |
For the entire duration of the business relationship |
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Data related to the identification of the authors of messages and comments hosted on the website |
For the entire duration of the business relationship |
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Data related to the rights of the persons concerned |
For the entire duration of the business relationship |
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Data related to the registration to the newsletter |
For the entire duration of the business relationship, unless the person concerned objects. |
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Use of data collected through cookies during navigation on the my.sibluconnect.com website |
The data collected through cookies are kept for a period of 13 months, unless the person concerned objects. |
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Retention of data collected by the audience measurement tool Google Analytics |
The data collected is kept according to the privacy policy of the company Google Inc. presented at the address : |
SIBLU has an Information System Security Plan (ISSP).
SIBLU implements appropriate measures to prevent the accidental or unauthorized destruction, loss, alteration or disclosure of data. These measures include primarily :
The my.sibluconnect.com website guarantees the confidentiality of the information stored on the website. The addresses and individual-related data of the registered users do not appear at any time, unless the user has chosen to sign his contribution to a forum or his reaction to an article in the body of the message, or if he has chosen his own name as username on the discussion forum platform.
In accordance with the provisions of the GDPR, you have the following rights :
However, we will take the precaution of verifying your identity before granting you access to your personal data or acting upon your corrections.
SIBLU's Data Protection Officer (DPO) is your contact for any request to exercise your rights regarding this processing. You can contact him, free of charge, by sending him your request :
You also have the right to file a complaint with the Commission Nationale Informatique et Libertés (CNIL) whose head office is located at Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 - Telephone number : (+33) 01 53 73 22 22. Naturally, we are at your disposal in case of any difficulty to find an amicable solution.
When visiting the website my.sibluconnect.com you are informed that cookies may be used by SIBLU.
Cookies are small text, image or software files that are placed and stored on your computer, your smartphone or any other device that allows you to browse the Internet, when you visit a website. Cookies allow a website to recognize you, to indicate your visit to a particular page and to provide you with an additional service: improving your browsing comfort, securing your connection or adapting the content of a page to your interests.
The information stored by cookies, for a limited period of validity, concerns in particular the pages visited, the advertisements on which you clicked, the type of browser you use, your IP address, the informations that you entered on a website in order to avoid you to enter them again.
It is specified that before depositing or reading a cookie, by means of a banner provided for this purpose, SIBLU takes care to :
Various cookies may be deposited on your terminal during your navigation on our website. You will find below a list of the types of cookies.
The cookies generated on the website are in particular :
These cookies are essential to your browsing experience because they allow us to optimize the functioning of our website and to give you access to specific features. You may refuse them and delete them by using your browser settings, as explained in the "cookie configuration" tab, however your User experience may be degraded.
The options for saving your publication IDs and passwords on the website may result in the use of a persistent cookie (stored on the hard drive of your computer).
The generation of these cookies is by no means systematic; these files have the only function of simplifying your access by eliminating the phase of entering your username and password. We recommend that you do not use these cookies if you are accessing the my.sibluconnect.com website from a public access computer.
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Cookie name |
Purposes |
Retention period |
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_gat_UA-6141188-10 |
Measurement and data analysis |
12 months |
For reasons related to the technology used by one of our service providers, the visit of our website causes lead to the use of session cookies for statistical analysis and measurement of the website audience. These cookies allow us to know the performance of our website, to establish statistics of the volumes of frequentation and use of the various elements of our website (visited contents, path). These cookies allow us to improve the interest and ergonomics of our services (the pages or sections most often consulted, the articles most frequently read, etc.). Cookies are also used to count the number of visitors to a page and to detect any anomalies in the operation of the website. These cookies are not essential to your navigation on the website, and can be deactivated in the settings of your Internet browser, as explained in the tab "configuration of cookies".
In accordance with article 8.1 of the terms of use of the Google Analytics service, we draw the User's attention to the following statement:
"This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, such deactivation may prevent the use of certain features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."
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Cookie name |
Purposes |
Retention period |
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PHPSESSID |
Customer relationship |
Over the duration of the web session (1 hour maximum) |
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_gid |
Measurement and data analysis |
12 months |
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_ga |
Measurement and data analysis |
13 months |
The IP address will be collected when using cookies generated on our website.
You can configure your cookies via the banner that appears on your first visit to the website. Later, you always have the possibility of setting your cookies again through the same banner at the bottom left of the pages of the website my.sibluconnect.com[a].
It is also possible to configure the management of cookies through the help menu of your browser. Please note that this will delete all cookies used by the browser, including those used by other websites, which may lead to the loss of certain information or settings.
We invite you to take note of the link corresponding to the browser you are using :
For mobile devices, you can consult the following links:
For a better knowledge and control of cookies of any origin and not only those of our website, we invite you to consult the website Youronlinechoices, published by the Interactive Advertising Bureau France (IAB), and in particular the tab " Your ad choices". (https://www.youronlinechoices.com/uk/your-ad-choices)