Privacy & cookies policy

Updated on 30/08/2021

Personal information, names, surnames, addresses and, more generally, any information that the user has chosen and/or agreed to share through the my.sibluconnect.com website (hereinafter "my.sibluconnect") are subject to computer processing by SIBLU and are therefore subject to the General Data Protection Regulation (GDPR) and to the French Data Protection Act.

Siblu is committed to ensuring that the processing of personal data carried out on my.sibluconnect.com complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

The present policy completes the general terms of use of the my.sibluconnect.com website, which can be accessed from this page using the link located in the footer

Data protection policy of my.sibluconnect.com

Information about the data controller

SIBLU France SAS, a simplified joint stock company with a share capital of 2,819,200.00 euros, whose head office is located at EUROPARC - 10 av. Léonard de Vinci 33600 Pessac, registered at the Bordeaux Trade and Companies Register under number 321 737 736, Siret number: 321 737 736 000 58, APE Code 5530Z, Intra-Community VAT number: FR 73 321 737 736, represented by Simon Crabbe in his capacity as Chairman and CEO.

Purposes

The purpose of the processing is the visit and/or use of the functionalities and services of the website my.sibluconnect.com. This processing has the following purposes:

- Creation and management of the user's account (including management of access to my.sibluconnect.com services and support)

- Ensuring communication and exchange of information with users, and their participation in the services offered,

- Manage and store messages exchanged between users

- Respond to written requests made on the contact form

- Manage requests relating to the rights of the persons concerned

- Putting owners in contact with each other, particularly in the context of the free exchange market

- Subscribe to the newsletter

- Identify, in accordance with the provisions of article 6 - II of the law for confidence in the digital economy, the authors of messages and comments hosted on the website.

- Use of data collected through cookies when browsing on the website my.sibluconnect.com.

Legal Bases

Processing concerned	Legal Bases
Creation and management of the user's account	This processing is based on the contract that exists between us
Manage and store messages sent by the user	This processing is based on the contract that exists between us
Ensure communication and exchange of information between users, and their participation in the services offered	This processing is based on the contract that exists between us
Respond to written requests made on the contact form	This processing is based on your consent
Putting owners in contact with each other, particularly in the context of the free exchange market	This processing is based on the contract that exists between us
To manage the requests relating to the rights of the persons concerned	This processing is based on our legal obligation
Subscription to the newsletter	This processing is based on your consent
Identification of the authors of messages and comments hosted on the website	This processing is based on our legal obligation
Use of data collected through cookies when browsing on the website my.sibluconnect.com	This processing is based on your consent

Categories of data collected

Within the framework of the services provided through the website my.sibluconnect.com, SIBLU is required to collect data relating to :

the identification of the person concerned (title, surname, first name, address, email, telephone number, etc.) and his/her mobile home (account number, village, location, rental category, manufacturer, model, surface area, number of bedrooms and beds, description, equipment).
the identification of the holidaymaker within the framework of the management service (reservation number, name, contact details (telephone and email), email, period of occupation, vehicle registration, number of children between 0 and 4 years old, 5 and 13 years old, 14 and 17 years old, language), as well as the identification of the person who will hand over the keys (surname, first name and mobile telephone number).
data relating to the contributions of people who leave opinions and comments.
the follow-up of the commercial relationship (history, correspondence, etc.)
to the Internet (cookies, tracers, navigation data, audience measurements, etc.)

Data Sources

SIBLU collects your personal data from the data you provide directly.

They may also come from data pre-registered in the customer file of SIBLU France SAS, which enables us to assist our user customers in filling in pre-automated forms, such as participation in the free exchange market between owners or the request to rent their Mobile Home.

Finally, the IP addresses of visitors are automatically recorded by the systems of the company Google Inc.

Mandatory nature of the data collection and consequences of not providing the data

Your SIBLU customer account number and email are required to create an account on my.sibluconnect.com. Without them, the creation of an account is impossible.

Similarly, in the context of renting your mobile home, the information relating to your holidaymaker and the person handing over the keys are mandatory, in accordance with your contractual obligation.

In general, all the fields marked with an asterisk are mandatory to allow access and use of the my.sibluconnect.com website. Otherwise, the service cannot be implemented or your request cannot be processed.

The data collected during navigation (including cookies) are optional. You have the possibility to object to it, which will not prevent you from browsing the various pages of the website.

Automated decision making

The processing does not involve automated decision making.

People involved

The data processing concerns the persons who navigate and/or use the services and functionalities of the website my.sibluconnect.com.

Recipients of the data

The personal data collected is made accessible to the persons authorized to know about it with regard to their attributions (the sales and marketing departments, accounting department, customer relations department), and in particular :

The data collected on the contact form is intended for the persons responsible for processing your request as identified on your personal dashboard.
The data collected on the Exchange service market is intended for this free service between owners.
The data collected on the rental management service is intended for the use of the person in charge of vacation sales and his/her department for the proper rental of your mobile home.
All data is accessible to the IT department for maintenance and support.

In addition your data is communicated to :

Our partners for the services they manage and to which you subscribe through SIBLU (for example online notices)
Our partners for services subject to your consent (in particular the newsletter service) We remind you that in this context you always have the possibility to unsubscribe by clicking on the link at the end of the email or by contacting the data protection officer (dpo@siblu.fr)
Our IT service providers, working on our software and on the website,

Transfer of data outside the European Union

With the exception of user IP addresses, the personal data collected by the my.sibluconnect website is for internal use only and is not disclosed to third parties.

As a general rule, we will keep your personal data within the European Union. However, it is possible that your data may be transferred from time to time to subcontractors or business partners located in other countries on condition that they offer an adequate level of protection recognized by the European Union.

In case of transfer of your data to a country whose level of protection of your data has not been recognized as adequate by the European Commission, we put in place Standard Contractual Clauses approved by the European Commission which allow us to guarantee an adequate level of protection of the privacy and fundamental rights of individuals.

If you have any questions on this subject, you can send us a written request as follows: dpo@siblu.fr or postal address : 10 avenue Léonard de Vinci - 33600 Pessac.

Retention periods

Data concerned	Retention periods
Creation and management of the user's account	For the entire duration of the business relationship
Manage and store messages sent by the user	For the entire duration of the business relationship
Data related to holidaymakers	For a period of 6 years in accordance with Article 8 of the Code of Criminal Procedure
Data related to written requests made on the contact form	For the entire duration of the business relationship
Data related to the identification of the authors of messages and comments hosted on the website	For the entire duration of the business relationship
Data related to the rights of the persons concerned	For the entire duration of the business relationship
Data related to the registration to the newsletter	For the entire duration of the business relationship, unless the person concerned objects.
Use of data collected through cookies during navigation on the my.sibluconnect.com website	The data collected through cookies are kept for a period of 13 months, unless the person concerned objects.
Retention of data collected by the audience measurement tool Google Analytics	The data collected is kept according to the privacy policy of the company Google Inc. presented at the address : http://www.google.com/intl/fr_ALL/privacy.html

Security

SIBLU has an Information System Security Plan (ISSP).

SIBLU implements appropriate measures to prevent the accidental or unauthorized destruction, loss, alteration or disclosure of data. These measures include primarily :

A management of the authorizations for the access to the data;
The website my.sibluconnect.com is subject to an SSL encryption protocol
Hosting in the European Union, with an optimal level of security (certified in the field of security and compliant with the GDPR regulations);
A regular and systematic backup.

The my.sibluconnect.com website guarantees the confidentiality of the information stored on the website. The addresses and individual-related data of the registered users do not appear at any time, unless the user has chosen to sign his contribution to a forum or his reaction to an article in the body of the message, or if he has chosen his own name as username on the discussion forum platform.

Your rights

In accordance with the provisions of the GDPR, you have the following rights :

right of access to your personal data contained in our databases,
right to rectify or delete your data, it being specified that this right may be limited in accordance with our contractual and/or legal obligations,
right to limit the processing of your personal data in the cases provided for by the regulations and in particular by article 18 of the GDPR. This is a right that complements your other rights (rectification, opposition...). If you dispute the accuracy of the data used by SIBLU or if you object to your data being processed, the law allows SIBLU to proceed with a verification or examination of your request during a certain period of time. During this period, you have the possibility to ask SIBLU to freeze the use of your data.
right of portability of your data, which allows you to request the retrieval of the data you have provided, either for your own use or for transmission to a third party of your choice,
right to object to the collection and processing of your data. In particular, you have the right to object, at any time, to the use of your data for commercial prospecting purposes by SIBLU, in particular by means of a checkbox or a link on the medium used for prospecting or by contacting us at the address below,
right to the erasing of your personal data if your data is used for prospecting purposes; if the data is not or no longer necessary with regard to the purposes for which it was originally collected or processed; if you withdraw your consent to the use of your data; or if you exercise your right to object to the use of your data and SIBLU has no legitimate or compelling reason not to comply with this request. If the personal data has been processed unlawfully, or if the personal data, or if the personal data must be deleted to comply with a legal obligation. (see article 17 of the GDPR).
right to withdraw your consent at any time, for the processing for which we have collected your consent.

However, we will take the precaution of verifying your identity before granting you access to your personal data or acting upon your corrections.

Exercise of rights

SIBLU's Data Protection Officer (DPO) is your contact for any request to exercise your rights regarding this processing. You can contact him, free of charge, by sending him your request :

by e-mail to the address: dpo@siblu.fr
by post to the following address : 10 avenue Léonard de Vinci 33600 Pessac, to the attention of the Data Protection Officer

Right to file a complaint with the CNIL

You also have the right to file a complaint with the Commission Nationale Informatique et Libertés (CNIL) whose head office is located at Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 - Telephone number : (+33) 01 53 73 22 22. Naturally, we are at your disposal in case of any difficulty to find an amicable solution.

About Cookies

When visiting the website my.sibluconnect.com you are informed that cookies may be used by SIBLU.

Definition

Cookies are small text, image or software files that are placed and stored on your computer, your smartphone or any other device that allows you to browse the Internet, when you visit a website. Cookies allow a website to recognize you, to indicate your visit to a particular page and to provide you with an additional service: improving your browsing comfort, securing your connection or adapting the content of a page to your interests.

The information stored by cookies, for a limited period of validity, concerns in particular the pages visited, the advertisements on which you clicked, the type of browser you use, your IP address, the informations that you entered on a website in order to avoid you to enter them again.

It is specified that before depositing or reading a cookie, by means of a banner provided for this purpose, SIBLU takes care to :

to inform you of the purpose of the cookies.
to obtain your consent
to provide you with a way to refuse them

Various cookies may be deposited on your terminal during your navigation on our website. You will find below a list of the types of cookies.

Types of cookies

The cookies generated on the website are in particular :

Cookies required for the functioning of the website

These cookies are essential to your browsing experience because they allow us to optimize the functioning of our website and to give you access to specific features. You may refuse them and delete them by using your browser settings, as explained in the "cookie configuration" tab, however your User experience may be degraded.

The options for saving your publication IDs and passwords on the website may result in the use of a persistent cookie (stored on the hard drive of your computer).

The generation of these cookies is by no means systematic; these files have the only function of simplifying your access by eliminating the phase of entering your username and password. We recommend that you do not use these cookies if you are accessing the my.sibluconnect.com website from a public access computer.

Cookie name	Purposes	Retention period
_gat_UA-6141188-10	Measurement and data analysis	12 months

Cookies related to audience measurement and statistics

For reasons related to the technology used by one of our service providers, the visit of our website causes lead to the use of session cookies for statistical analysis and measurement of the website audience. These cookies allow us to know the performance of our website, to establish statistics of the volumes of frequentation and use of the various elements of our website (visited contents, path). These cookies allow us to improve the interest and ergonomics of our services (the pages or sections most often consulted, the articles most frequently read, etc.). Cookies are also used to count the number of visitors to a page and to detect any anomalies in the operation of the website. These cookies are not essential to your navigation on the website, and can be deactivated in the settings of your Internet browser, as explained in the tab "configuration of cookies".

In accordance with article 8.1 of the terms of use of the Google Analytics service, we draw the User's attention to the following statement:

"This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, such deactivation may prevent the use of certain features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above."

Cookie name	Purposes	Retention period
PHPSESSID	Customer relationship	Over the duration of the web session (1 hour maximum)
_gid	Measurement and data analysis	12 months
_ga	Measurement and data analysis	13 months

Nature of the data collected

The IP address will be collected when using cookies generated on our website.

Cookies configuration

You can configure your cookies via the banner that appears on your first visit to the website. Later, you always have the possibility of setting your cookies again through the same banner at the bottom left of the pages of the website my.sibluconnect.com^[a].

It is also possible to configure the management of cookies through the help menu of your browser. Please note that this will delete all cookies used by the browser, including those used by other websites, which may lead to the loss of certain information or settings.

We invite you to take note of the link corresponding to the browser you are using :

For mobile devices, you can consult the following links:

For a better knowledge and control of cookies of any origin and not only those of our website, we invite you to consult the website Youronlinechoices, published by the Interactive Advertising Bureau France (IAB), and in particular the tab " Your ad choices". (https://www.youronlinechoices.com/uk/your-ad-choices)